Our Story
Discover the journey behind PinesVA and how we've grown to become a trusted partner for businesses worldwide. Learn about our mission, values, and commitment to providing exceptional virtual assistant services.
How We Started
At PinesVA, we believe in more than just assistance, we believe in partnership. Founded during the pandemic by Erwin Olivas, Ejay Licuanan, and Jim Patrick Ipac in the Philippines, our journey began with providing essential support to the real estate and property management industries. Over time, our commitment to excellence and the trust of our clients led us to expand into medical assistance, where we've been proudly serving for the past two years.
What sets us apart is our dedication to delivering high-value support that feels personal. We don't just match you with a virtual assistant, we equip you with a skilled, experienced partner who cares about your success as much as you do. At PinesVA, we thrive on building meaningful, lasting relationships rooted in trust, reliability, and results.
Our Evolution
As our client base grew, so did our understanding of what businesses truly need. What began as a small team supporting the real estate and property management industries has grown into a full-scale virtual assistance company, one that values both people and process.
Founded by Erwin Olivas, Ejay Licuanan, and Jim Patrick Ipac in the Philippines, PinesVA was built on a simple goal: to help businesses work smarter, faster, and more efficiently. Over time, we listened to our clients, learned from their challenges, and saw an opportunity to go beyond basic support. Our expansion into healthcare became a turning point. We established HIPAA-compliant systems, strengthened our medical billing expertise, and introduced patient care processes that raised the standard for virtual operations.
What truly sets us apart isn’t just what we offer, it’s the way we work. We don’t just match clients with virtual assistants; we build lasting partnerships. Every PinesVA professional is skilled, dedicated, and genuinely invested in helping our clients succeed. We believe that trust, collaboration, and consistency are the foundation of real growth.
Innovation continues to guide us. We’ve developed advanced training programs, smart project management systems, and proprietary matching tools to ensure every client-VA partnership fits seamlessly. Our commitment to continuous improvement keeps us ahead of evolving technologies and business needs.
What started as a response to the challenges of the pandemic has grown into a sustainable company built on long-term relationships and shared success. Today, as we integrate AI, expand our services, and explore new ways to support businesses worldwide, one thing remains constant, our mission to deliver personal, reliable, and impactful virtual assistance that makes a real difference.
At PinesVA, your success is our purpose and your trust is what keeps us growing.
Our Culture & Approach
What makes PinesVA different is our commitment to excellence and personal touch in everything we do.
People First
We prioritize building genuine relationships with both our clients and virtual assistants, ensuring everyone feels valued and supported.
Quality Driven
Every process, every interaction, and every outcome is measured against our high standards for quality and excellence.
Results Focused
We measure our success by your success, focusing on delivering measurable results that drive your business forward.
Mission & Vision
Our guiding principles that drive everything we do at PinesVA.
Our Mission
To provide exceptional, reliable, and human-centered virtual assistance that empowers our clients to focus on what matters most growing their business and achieving their goals.
Our Vision
To be a trusted global partner in virtual assistance, recognized for our quality support, genuine care, and long-lasting client relationships, helping businesses thrive while we grow together.
"Our vision has always been simple: to build a company where excellence meets genuine care. Every client relationship we nurture and every virtual assistant we train reflects our commitment to creating meaningful partnerships that drive real business growth."
"At PinesVA, we don't just provide virtual assistants—we build partnerships. Our commitment is to understand your unique challenges and deliver solutions that truly make a difference in your daily operations."
"Innovation and reliability are at the heart of everything we do. We leverage technology and human expertise to create seamless experiences that help our clients focus on what they do best—growing their business."
Our Core Values
The principles that guide our team and define our company culture.
Excellence
We strive for excellence in every task, every interaction, and every outcome.
Collaboration
We work as true partners with our clients, understanding their unique needs.
Integrity
Honest communication and transparent practices form the foundation of our relationships.
Results
We are committed to delivering measurable results that drive business growth.
Ready to Write Your Success Story?
Join the hundreds of businesses that have transformed their operations with PinesVA. Let's build a partnership that grows with your success.